DIFFERING TERMS: These terms and conditions contain the complete and final agreement between Steambrite and the buyer and their agents and assigns. No terms or conditions of purchase orders different from the terms and conditions set forthe herein will become a part of any transaction between Steambrite, and buyer unless specifically approved in writing by Steambrite. These Terms and Conditions are for all orders processed through Steambrite, and are not limited solely to orders handled via the website.
In the normal course of standard business practice, we will "Drop Ship" items to our customers directly from the Manufacturer. This shall result in savings to the customer in both time and finances. Usually shipments take from 7-10 working days to deliver. Occassionally it may take a bit longer. If you have not received your shipment within 10 working days (2 weeks) e-mail us for resolution at: info@steambrite.com.
Our return policy is no refunds, exchanges, or company credits on special or custom orders.
Special orders include and not limited to equipment purchased just before, during or after a natural disaster, out of stock items or items that are not normally stocked and orders over $5000.
We will gladly accepts returns within 30 days from the date the product was ordered for company credit.
Only orders placed by fax, email, and on-line ("orders placed in writing") can be guaranteed accurate.
No refund on the shipping and insurance charges. All items have a 25% restocking fee on new/unused items in original box. The 25% restock fee is reduced to 5.00% on orders canceled before the item is shipped.
By submitting an invoice online, you authorize Steambrite Supply to charge your credit card the amount of this invoice without the card being present. In addition, on drop ship orders, if the manufacturer charges Steambrite Supply sales tax to deliver your merchandise to you, you will be responsible (when applicable) for those charges also.
Freight quotes are as accurate as possible, However in the event that the actual bill comes in more than the amount that you were initially charged you understand and agree to pay the balance of this outstanding bill upon our receipt of the actual shipping charge. We will, of course, provide you with a copy of the freight bill.
On items that must be shipped by an 18-wheeler (Items too large to be shipped by fedex/UPS, or, individual items over 110 lbs) An additional $75 or more residential delivery charge will be incured when orders are shipped to a home (delivery companies charges an extra $75 on average). If you fail to inform us that the delivery is going to a home, we will charge you when we recieve the frieght bill from the shipper.
Almost all new extraction equipment is sold with a manufacturers one year parts warranty on pumps, vacuum motors and housing. Such items as hoses, O rings, fuses, switches, carbon brushes, wheels, heater elements, thermostats, etc. come with a 90 day manufacturers parts warranty. Please mail warranty registration card in to manufacturer within 10 days.
The manufacture(s) and Steam Brite reserve the right to change exact specifications without notice on all equipment, including but not limited to color, manufacture origination, freight origin, origination of parts, etc.
Shipping charges may be incurred to ship covered warranteed parts to and from the manufacturer and may not be reimbursed unless the optional onsite warranty is purchased along with the extended parts and labor warranty.
Mold test kits, and chemicals are non-refundable under any and all conditions.
DISCLAIMER OF WARRANTY: STEAMBRITE GIVES NO WARRANTY, EXPRESS OR IMPLIED, AS TO DESCRIPTION, QUALITY MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, PRODUCTIVENESS, INFRINGEMENT, OR OTHER MATTER, OF ANY GOODS WHICH STEAMBRITE SHALL SUPPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION POSTED. STEAMBRITE SHALL IN NO WAY BE RESPONSIBLE FOR THE PROPER USE AND APPLICATION OF THE GOODS. STEAMBRITE NEITHERASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR STEAMBRITE ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THESE GOODS.
LIMITATION OF DAMAGES: THE REMEDY OF REPLACEMENT OR REPAIR OF ANY DEFECTIVE GOODS SHALL BE EXCLUSIVE. IN NO EVENT SHALL STEAMBRITE BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES PROPERTY DAMAGES, OR PERSONAL INJURIES.
The validity, construction and performance of the agreement between Steambrite and buyer shall be governed by the laws of the State of Texas, without respect to the conflicts of laws principles. The parties agree that the exclusive jurisdiction of any legal action arising from or related to this Agreement shall be in the State of Texas and no legal action shall be commenced elsewhere. The parties agree that the venue of any such legal action shall be Bexar County, Texas.
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