CleanCare CCS108 Fires Out Now What Vol. I and II Training Manual [CCS108]

Click to enlarge

Your Price: $249.00
Part Number: CCS108
Quantity:
Estimated shipping cost: $ 14.00

CleanCare CCS108: Fire’s Out, Now What? Vol. I & II Training Manual

Description:

Fire’s Out! Now What? (Volume I and II) – OK. This comprehensive 2-volume set is for owners and managers only. Fire’s Out! is a collection of organization, management, personnel, marketing, sales, and administration ideas that have been collected and refined over the course of 30 years. It’s an invaluable resource for those starting out in restoration, who don’t want to spend thousands on the mistakes that every manager makes. Experienced managers use it to renew their perspective and take advantage of advanced concepts as their company grows and expands, and to tackle problems they’ve been avoiding.

Fire’s Out!, Volume I concentrates on organization and management, while Volume II covers marketing and sales. Hold on to your hat and I’ll try to anticipate some of your questions.

We start out defining disaster restoration from an adjuster’s viewpoint, the range of services agents and adjusters expect your firm to provide. From there, we go into organizing your company for growth, and how to diversify without creating chaos, or causing other company divisions to lose momentum. We include a section on personnel: how to find and compensate those “good people” you don’t think exist, how to create a flexible staff that increases and decreases depending on the volume of disaster work.

Next, we’ll talk about subcontracting: advantages and disadvantages, finding good ones, how to mark-up subcontract services. There’s even a sample subcontractor work agreement.

We’ll discuss insurance policy basics: party responsibilities (just who is your real customer anyway?), contract provisions, routes of payment, and business insurance for your company that avoids liability.

Based on the policy’s loss mitigation clause, we’ll cover the need for rapid response: how it protects all parties to the claim, how it holds down the scope and cost of the loss, how to establish a fail-safe, 24-hour emergency response. We’ll also talk about the facility, vehicles, chemicals, and equipment required to operate a diversified disaster restoration firm. Load lists are included here.

Of course, the job doesn’t get started without proper paperwork. Although we highly recommend computerized estimating programs, we have examples of how to write a job scope and estimate by hand too. Moreover, your paperwork system is more than a computer estimate. We discuss, and provide examples of: call reports, work authorizations, inventory sheets, support documents, work orders, progress reports, and completion certificates.

And all that’s included in just the first volume!

Fire’s Out, Volume II, gets into marketing disaster services. We start by letting you know about 27 potential sources of business including: agents, adjusters, municipal officials, and other contractors. We include briefings for agents and adjusters so you’ll know just what to say. There’s even an adjuster interview so you’ll understand how he thinks and what he expects of you. Invaluable information!

A whole chapter is devoted to an 8-phase restoration marketing program, including specifics on: direct contact, printed materials, specialty advertising, informational mailers, training seminars, civic involvement, athletic participation, and display advertising – samples included. Plenty to learn here!

And since “You never get a second chance to make a first impression,” we have a whole section on phone procedures: the basics, handling incoming and outgoing calls, 24-hour answering options, separate checklists for fire and water loss calls, and follow up. Every front desk employee must read this chapter!

Once the claim comes in, you must take control with an organized damage survey. We tell you exactly what to do, step by step, including: establishing rapport with insureds, surveying the source, making the initial walk-through with insureds, performing mitigation services, organizing the paperwork, coordinating with adjusters and insureds, setting the job sequence, even doing the completion survey to close the claim properly.

Naturally, we cover pricing: systems, philosophy, creating pricing guides and checklists, and a discussion of hand-written and computerized estimating. Small or large, your firm benefits from this.

Next, we cover job setting and finalizing: standard procedures, preplanning, organizing move-outs, and inspection and transport considerations.

Finally, we discuss how to avoid the cash flow crisis: how to get the money to pay the bills before creditors beat down the door! We talk about practical ways to increase cash flow, partial payment requests, and establishing a line of credit.

Ultimately, you must decide what’s best for your company, but remember, “To fail to plan will not avail, for that is but to plan to fail.”

Additional Links:

View SteamBrites Entire Selection Of Training DVD's and Manual's

Steambrite processes shipments daily by Fedex, UPS, and USPS (for small packages), as well as a using a variety of freight carriers for oversized/palletized shipments. While the Steambrite website DOES reflect what is available for purchase, it does NOT reflect available inventory at our local warehouse (San Antonio, TX). Special order, or custom build items may take up to 30 days to arrive, but orders shipped from within Steambrite's warehouse inventory are generally processed and shipped in 2-5 business days. Equipment small enough to be sent by ground should typically arrive within 3-5 business days after shipment. Oversized shipments could take in excess of 6-8 working days to arrive after shipment, and ground shipping times are not guaranteed.
CleanCare CCS108 Fires Out Now What Vol. I and II Training Manual [CCS108]

Click here for our full shipping policy. Specifications are subject to change without notice.
Steam Brite Inc shall have no obligation or liability to buyer whether arising in contract (including warranty) tart (including active, passive or imputed negligence) other otherwise for loss of use, revenue or profit, or any other incidental or consequential damages with respect to any non-conformance or defect in any items provided here under. Display images are for reference only, note that all purchases are fulfilled by the part number ordered. You our customer agrees to indemnify Steam Brite Inc and to hold it harmless from and against any and all claims, cost, liabilities, damages and expenses, including attorney's fees, resulting from personal injury or property damaged caused by the Products.
Warranty Disclaimer: Buyer's sole and exclusive remedy for defects in the products shall be as provided in the manufactures's warranty and any other rights provided by law against the manufacturer. Steam Brite, Inc makes no other than as specified in this agreement. All other warranties, express or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed.

This product was added to our store on Friday 28 September, 2012.

Product Datasheet

CCS108 for only $249.00 - Steambrite's price on the Schools, Training, Books, & Videos - CCS108 extractor, Equipmentcarpet cleaning equipment, Equipment flood restoration, Equipment carpet cleaning machine,

CleanCare CCS108: Fire’s Out, Now What? Vol. I & II Training Manual

Description:

Additional Links: